Sales
The sales contract is between you, “the buyer” and me, “the artist” Jacob Charles.
All sales are made under the Consumer Contracts Regulations:
http://www.legislation.gov.uk/uksi/2013/3134/contents/made
When purchasing originals I sell these framed in a floating frame that suits the style of the painting. These are custom made and there can be a delay in dispatch due to waiting for these to be made. If there are unexpected delays I will contact you to update.
If you buy from me I aim to ship all items purchased within ten working days of receiving payment unless otherwise clearly stated on the product description OR if your identity and/or address cannot be authenticated.
I’m a sole trader and if problems or delays arise I will let you know as soon as possible. At this time you may choose to:
Cancel your order and receive a full refund or,
Agree an amended delivery date.
Currently the shipping cost to the UK and EU is included in the price of the item. If shipping internationally outside of the EU please contact me prior to purchasing so I can look into the price of postage. This price will have the usual postal costs minused to ensure a fair and equal service.
Before any orders are shipped the payment needs to be made and cleared.
Shipping.
Canvases are wrapped in tissue paper, packing paper, and then wrapped in foam and bubble wrap contained in a box.
Prints are placed in a clear sleeve which is secured using several layers of double cardboard which is then sent in an envelope.
All items are shipped with DPD.
Returns Policy
When you buy from me, you as the the buyer have the right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer’s right in UK law). You have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage will be made within 14 days of my receipt of the returned item(s), or within 14 days of you providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.
You the buyer are responsible for paying for the cost of return postage.
Cancelling a transaction
If you wish to cancel your order, you must inform me in writing that you wish to do so via email as soon as possible. I will provide a full refund of the cost of the item and any outgoing postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of you the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. If the goods have not yet been sent, refunds will be sent within 14 days of receipt of the notification of cancellation.
You the buyer are responsible for paying for the cost of return postage.
Return of faulty goods
You have right to return goods if they develop a fault within six months of receipt. Depending on the circumstances, you may be entitled to a refund (full or partial), a repair or replacement. A refund will not be provided if the fault lies with the purchaser due to negligence or lack of care of artwork.
Lost items
If the item is lost in transit I will treat the contract as terminated and provide a refund. No item will be considered missing or lost before the expiry of a period of 45 days from the shippers normally expected date of arrival. This will vary depending on the destination.